Estimated processing times:
DUE TO A MAJOR INFLUX IN ORDERS PROCESSING TIMES ARE AS FOLLOWS:
-12-14 weeks for all orders.
-We cannot at this time accomodate special orders I.e; Birthdays, Anniversaries, Rush Orders.
-By making your purcahse you are agreeing to the above terms.
Estimated shipping times:
-US orders: About 3-4 business days.
-International orders: About 3-8 weeks. (International orders have been significantly delayed.)
**PLEASE confirm shipping address when placing order/receiving confirmation email.
We are NOT responsible for packages that are delivered to incorrect addresses.**
IMPORTANT INFO FOR INTERNATIONAL ORDERS!
The Postal Service is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions.
Here is a link to the suspended countries:
If your country is on that list, please refrain from placing an order at this time.
Customs & Import taxes:
Buyers are responsible for any customs and/or import taxes that may apply. We are not responsible for delays due to customs. Please understand we cannot alter customs or duties to a lower price. We will not respond to emails asking to lower customs/duties. Thank you so much for understanding <3
-Once your order has processed will you receive an email with tracking information via BIg Cartel and Stamps.com.
-If you have not received a tracking email your order has not yet been shipped out.
-If you have a question, comment, or concern please reach out via our email firstname.lastname@example.org
-Please include: Order#, or Email used to place order when contacting customer support.
We cannot look into your order without this information.
-Email customer service hours are 9:00am-5:00pm PT, Monday through Friday. If you email on the weekend/ holidays you will receive a response the following working day.
You should receive a response within 2-3 business days depending on the volume of emails.
-Returns & Exchanges-
-All sales are final.
-By making a purchase you are agreeing to these terms.